OnePay Privacy Policy

Last Updated: March 2026

OnePay respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use the OnePay mobile application, website, and related services.

1. Information We Collect

We may collect the following information when you use OnePay:

  • Name and contact details
  • Mobile phone number
  • Email address
  • Transaction information
  • Device information and IP address
2. How We Use Your Information

Your information is used for the following purposes:

  • To provide telecom and digital services
  • To process transactions and payments
  • To improve our services and user experience
  • To send notifications related to services
  • To maintain account security
3. Information Sharing

OnePay does not sell or rent your personal information to third parties. Your data may only be shared with trusted partners or service providers when necessary to provide services such as telecom packages, payment processing, or legal compliance.

4. Data Security

We take appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. User Responsibility

Users are responsible for maintaining the confidentiality of their account information including passwords and verification codes.

6. Third Party Services

OnePay may use third-party services such as telecom providers, payment gateways, or analytics tools. These services have their own privacy policies.

7. Changes to Privacy Policy

OnePay may update this Privacy Policy from time to time. Any updates will be posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, you may contact us:

Email: one.pay.digital.pk@gmail.com
9. Account & Data Deletion Policy

At OnePay, we respect your right to control your personal data. If you wish to delete your account, you may submit a request through our support channels.

Upon receiving your request, OnePay will fully cooperate in deleting your account, personal information, and associated data from our systems in accordance with applicable laws and regulations.

Please note:

  • Some data may be retained for a limited period for legal, regulatory, or security purposes.
  • Once your account is deleted, it cannot be recovered.

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